What is your delivery range?
We are located in a far corner of Stoney creek. Our delivery range is based on our location and we try and include as much of Hamilton as we can in our local delivery range. Please understand that it may say Hamilton in google maps, but may be out of our KM range for in town deliveries. We do out of town deliveries as well, the delivery fee and minimum order is different. Please consult our map and any further questions, please reach out!
What is your minimum delivery?
There is a minimum delivery of $50 and the delivery fee is $5 for IN TOWN deliveries. Deliveries over $70 qualify for free delivery. OUT OF TOWN delivery fees start at $10 with a minimum order of $70, free delivery over $110. Our out of town areas include Dundas, Grimsby, Ancaster, Burlington and more, please reach out if any questions.
How long will it take to get my delivery?
Depending on the time of day and traffic, delivery times can range. Deliveries will usually occur within 1-2 hours, however, we cannot control traffic and times can vary. The driver will also text to let you know when they are close. We will always reach out if the driver is going to be longer than anticipated.
Will the driver come to my door?
Drivers will only message or call when they arrive, they will remain in the vehicle and will not approach the door. This is for the safety of the driver. If there are circumstances where out customers mobility affect them coming out, please let the office know and we will accommodate you.
How long will the driver wait?
The driver will send a text or call and let your know what their ETA is when they are close, and then once there. We have a maximum wait time of 5 minutes. If there is no response after 5 minutes, the driver will leave and you will have to contact the office and reschedule. An additional delivery charge will be applied.
Can we meet the driver somewhere?
We cannot meet in public locations. We need a physical location to deliver to, this is again for the safety of the driver. No malls, parking lots, no intersections etc.
What payment methods do you have?
We take cash, debit, credit card (Visa, Mastercard and Amex) and transfer.
What are the ETRANSFER instructions?
EMAIL TO [email protected]
Contact name must be Stock
Security Question is Country
Answer is Canada
Please put your order number in comments!
Transfer will not be accepted if not exactly as shown!!
Etransfers will only be accepted if the instructions are followed and we are not responsible for any charges if you have to cancel and resend.
Do we spot?
100% no, every time.
How do you grade your flower?
All of our flower is sourced from BC. We take all of our strain write ups from albud.com and these are general descriptions with THC levels that have been tested on a particular batch. Our grading system is as follows:
AAA between 17-20% THC
AAA+ between 20-23% THC
AAAA between 23-26% THC
AAAA+ 26-30+% THC
How do you process your flower?
All of our strains are processed the same. As soon as the product arrives, one bag at a time is opened, weighed and sealed in a Mylar bag or jarred (AAAA+) with an Integra Boost humidity pack. We process one bag at a time to prevent any crossing of any product strains. We cannot break them up once bagged or jarred.
My vape pen is defective, can I return it?
We will return a vape pen within 24 hours of purchase and it must be full. We cannot be responsible for misuse, dropping, sitting on, going through the washing machine etc. The vape pen must be unused. For mail order, please reach out to management.